FAQ
Book Your Service
Please complete our online booking form, one form for each service. A reservation is confirmed only after we send you our official confirmation. Our payment, cancellation and card terms are set out in our Terms and Conditions.
Please complete our online booking form, one form for each service. A reservation is confirmed only after we send you our official confirmation. Our payment, cancellation and card terms are set out in our Terms and Conditions.
Rates
Our rates are generally based on the vehicle and service, not the number of passengers, except for daily walking tours and services with specific group-size pricing. Rates are generally flat, so a shorter itinerary does not automatically reduce the price.
Private licensed tour guide fees may vary depending on the group size and the service requested.
Our rates are generally based on the vehicle and service, not the number of passengers, except for daily walking tours and services with specific group-size pricing. Rates are generally flat, so a shorter itinerary does not automatically reduce the price.
Private licensed tour guide fees may vary depending on the group size and the service requested.
Entrance Fees and Tickets
Entrance tickets to museums, archaeological sites, monuments and other attractions are not included in our rates. Guests are responsible for arranging and paying for their own tickets.
Entrance tickets to museums, archaeological sites, monuments and other attractions are not included in our rates. Guests are responsible for arranging and paying for their own tickets.
Ticket assistance
We do not provide ticketing services directly and are not a ticket reseller. As a courtesy, we can put you in touch with an independent ticket supplier for the Vatican Museums, the Colosseum, Pompeii, Herculaneum, the Accademia Gallery, the Leaning Tower of Pisa and other attractions. We will email you her contact details when you book with us or ask us about tickets.
We do not provide ticketing services directly and are not a ticket reseller. As a courtesy, we can put you in touch with an independent ticket supplier for the Vatican Museums, the Colosseum, Pompeii, Herculaneum, the Accademia Gallery, the Leaning Tower of Pisa and other attractions. We will email you her contact details when you book with us or ask us about tickets.
- Tickets must be purchased in advance, and popular attractions and dates can sell out, so please contact her as soon as you book. If she cannot find tickets for your date, it is unlikely they are available elsewhere.
- Once your booking with us is confirmed, send her our full confirmation, your full names exactly as written on your passports, and your dates of birth. Attractions issue named tickets and require this information.
- A commission applies to her service.
- She sends you the tickets. Please check the names, date and time on them as soon as you receive them.
- We will tell you the recommended timetable for your day, so you can book your entry time to fit the itinerary.
- For the Vatican, the official shortcut from the Sistine Chapel into St. Peter’s Basilica is available only with a licensed guide, and the guide’s admission ticket must also be purchased. St. Peter’s Basilica is free to enter but has a security line that tickets and guides cannot shorten.
Buying tickets yourself
You are welcome to buy tickets on the official attraction websites. Please check that the site is genuine, because some third-party sites look like the official ones. We do not recommend online marketplaces or unauthorized resellers, where dates, entry times and refund conditions can change without notice. Before you pay, read the provider’s policies on ticket delivery, changes and refunds.
You are welcome to buy tickets on the official attraction websites. Please check that the site is genuine, because some third-party sites look like the official ones. We do not recommend online marketplaces or unauthorized resellers, where dates, entry times and refund conditions can change without notice. Before you pay, read the provider’s policies on ticket delivery, changes and refunds.
Meeting Your Driver
Your confirmation gives your exact meeting point.
Your confirmation gives your exact meeting point.
Flight Delays
We monitor flights ourselves and adjust airport pickups automatically. Waiting time includes immigration and baggage claim. You do not need to call us because of a delay.
We monitor flights ourselves and adjust airport pickups automatically. Waiting time includes immigration and baggage claim. You do not need to call us because of a delay.
Drivers and Licensed Guides
Full-day tours and shore excursions include an English-speaking driver. Our drivers know the area and share information along the way, but they are not licensed guides and cannot accompany you inside museums or historical sites. Licensed guides can be booked separately, for example for the Vatican, Colosseum, Pompeii and Herculaneum. A guide is not included unless we confirm one.
Full-day tours and shore excursions include an English-speaking driver. Our drivers know the area and share information along the way, but they are not licensed guides and cannot accompany you inside museums or historical sites. Licensed guides can be booked separately, for example for the Vatican, Colosseum, Pompeii and Herculaneum. A guide is not included unless we confirm one.
Airport and Port Transfers
Transfer drivers may not be fluent in English, because English-speaking drivers are generally assigned to full-day tours and shore excursions.
Transfer drivers may not be fluent in English, because English-speaking drivers are generally assigned to full-day tours and shore excursions.
Flexible Itineraries
Our itineraries are flexible. Your driver will do their best to accommodate your wishlist, time, traffic, crowds and preferred pace permitting. Stops are not guaranteed.
Our itineraries are flexible. Your driver will do their best to accommodate your wishlist, time, traffic, crowds and preferred pace permitting. Stops are not guaranteed.
Can I Request a Specific Driver or Vehicle?
We will do our best, but we cannot guarantee a specific driver, vehicle model or seat layout. We provide the vehicle type confirmed in your booking, such as a Mercedes minivan.
We will do our best, but we cannot guarantee a specific driver, vehicle model or seat layout. We provide the vehicle type confirmed in your booking, such as a Mercedes minivan.
Child Seats
We cannot guarantee child seats or boosters, especially in high season. We recommend bringing your own.
We cannot guarantee child seats or boosters, especially in high season. We recommend bringing your own.
Luggage and Valuables
We are not responsible for personal belongings left in the vehicle. Please take all valuables with you whenever you leave it. The vehicle stays locked whenever luggage is inside.
We are not responsible for personal belongings left in the vehicle. Please take all valuables with you whenever you leave it. The vehicle stays locked whenever luggage is inside.
Gratuities
Gratuities are not included and are optional. If you were very happy with the service, 5–10% is a common gesture.
Gratuities are not included and are optional. If you were very happy with the service, 5–10% is a common gesture.
