– What are your hours of operation?
We operate 24 hours a day, 7 days a week, 365 days a year – including holidays.
– Are your vehicles non-smoking? Air conditioned?
All vehicles are non-smoking and air-conditioned for your comfort and convenience. Vehicles also meet all safety requirements of the Italian Ministry of Transportation.
– How can I book a tour or transfer? Can I do it on-line?
Please complete our secure on-line “Reservation Form”, or send us an email if you require more information.
You must provide a valid credit card number and expiration date.
We hold your credit card number only to guarantee your reservation. Payments will be made to the English speaking driver at the end of your service according to the rates quoted. We accept cash payment only, in Euro currency.
– Can I pay by credit card?
No. We require payment in Euros at the end of each journey/tour. A credit card is required only to secure your reservation. Your credit card will not be charged unless you cancel within 7 calendar days of your tour.
– Where can I change money?
We suggest you use ATM machines, which have better conversion rates than Currency Exchanges. ATMs are available at the ports, airports, and throughout Italy, and are safely and securely used by thousands of travelers daily. It is advisable to check with your bank for details prior to your departure.
– What is your cancellation policy?
There will be no charge if you cancel your reservation by e-mail up to 7 calendar days prior to your requested date of service. Our company reserves the right to charge your credit card for the total amount of requested services for “no shows” or cancellations less than seven calendar days before the date of requested services.
– Do we get charged if the boat doesn’t dock?
We understand that cruise itinerary changes are beyond the control of our customers. If the ship does not arrive in the port on your scheduled tour date, there will be no charge for the tour. However, the tour will be automatically re-scheduled if there is a delay in your port arrival to accommodate your new arrival time.
The cancellation fee of the full cost of the tour will apply if the tour is cancelled for any other reason within the 7 day cancellation period.
– When do I make a reservation?
As soon as you have your flight or cruise information, contact us to reserve your English speaking driver. We accept reservations up to one year in advance.
– What are “must sees” on the first visit?
This depends entirely on you. We will work with you to learn your personal preferences, and will do our best to show you as diverse a view of our wonderful cities as you wish. Remember…if you toss a coin into one of our fountains you will surely return…
– What happens if my flight is delayed?
We track your flight on the Internet and by WAP, so we are aware if you will be arriving late. Whether you are 1 hour late or 6 hours late, we will have a English speaking driver for you at the airport.
– Is there is an additional charge if my flight is late?
No, unlike some companies, we do not charge waiting time.
Of course, if your flight gets in twelve hours late, feel free to give your English speaking driver a BIG tip!
– How do I find my English speaking driver?
When you confirm your reservation, we’ll send you your meeting point details. Your English speaking driver will be at the pre-arranged destination holding a sign with your name and will have the cellular number you provided to us on your reservation form.
– How can we locate our English speaking driver upon arrival at the Train Station?
Your English speaking driver will be waiting for you in the arrivals hall of the train station, at the beginning of the track, when your train arrives, holding up a sign stating your name and your destination.
The transfer with Pick Up at the Train Station includes 30 minutes wait.
Any additional time will be charged at the standard hourly rate.
– When will you pick us up on departure day?
As a general rule we suggest pick-up no less than 3 hours before your flight departure time.
We will, however, pick you up at any time you decide.
– Can I have a receipt?
Of course, just send an email and we will send it to you.
– What is the difference between a Tour Guide and a English-speaking English speaking driver?
Tour Guides are licensed by our Government after passing stringent education requirements and a state exam. Only licensed Tour Guides may escort you into the historical sites and museums (which is why we recommend one in the Vatican, particularly for first-time visitors!) These professionals charge a fee which is in addition to the Driver.
Our Drivers are very knowledgeable about the local history, art, architecture, places of interest, traffic information and “busy times” to avoid. They can give you a wonderful overview during your visit, but are not licensed to provide tours within our museums and historical sites. Some of our customers opt to visit sites on their own, or with the aid of a guide book which can be purchased at most entrances.
– Where do we recommend you hire a licensed Tour Guide?
Official Licensed Guides are selected by us for expertise and service, and will ensure you get the most from your visit. This is important when you have a fixed schedule and/or are visiting locations where it is easy to get lost. We highly recommend hiring a Licensed Guide for first-time visitors, to avoid disappointment from missing key sites or delays in itinerary that can occur in some sites. Tour Guides are highly recommended for:
a) Rome, Vatican Museum (Sistine Chapel), St. Peter Basilica
b) Pompeii, the Ruins of the ancient Roman town of Pompeii, or Herculaneum buried by the Vesuvius.
Please note that for a more in-depth experience, licensed Tour Guides can be requested for any of our tours. If you wish to reserve a licensed Tour Guide with your tour, please contact us for details.
– What is the cost for a Licensed Guide?
Licensed Guides have an hourly rate which is in addition to the cost of your English speaking driver for your tour. They are scheduled to escort you only for the hours you need them (for example, for three hours visit to the Vatican Museum and Sistine Chapel). For more information and pricing, please contact us.
– Do we need to wait in line to purchase tickets at the Vatican Museum in Rome or at the Uffizi or Academia in Florence?
Will that be prearranged?
Lines for our most popular attractions, such the Uffizi and Accademia in Florence and the Vatican, Capitoline Museums and Borghese Gallery in Rome can be significant. We can assist you with pre-booking reservations in these sites to reduce waiting times to enter the museums. If you have hired a licensed Tour Guide, they will assist you with entrance to avoid the lines for unescorted visitors.
Please contact us for more information so we can assist you. We cannot guarantee there will be no lines, but will work with you to schedule and pre-reserve times to reduce waiting times so you can avoid disappointments and delays during your tour.
– What are the Visiting Hours and Times for the Vatican Museums?
The Vatican Museum closes at 6:00 pm and the last entrance time is 4:00 pm. The Museums are closed on Sundays except for the last Sunday of the month when the ticket is free. Lines are significant on these Sundays, and it is not recommended to visit unless you are available to schedule an 8:00 am arrival time at the Museum. On Wednesdays during the Papal Audience, lines for the Vatican Museums can be shorter. Please contact us for assistance with scheduling your visit.
– The Vatican is closed on Sundays. Does that mean you’ll arrange to bring us elsewhere in Rome since I’m assuming it will be unavailable?
The Vatican Museum and the Sistine Chapel are closed on each Sunday except for the last Sunday of the month (when entrance is free, and lines can be prohibitive). The Basilica of St. Peter’s is always open, so you will be able to visit it on any day. You might even be lucky enough to see the Pope since he gives a Blessing on this day! When the Vatican museum is closed, it will be replaced with a visit to another site of your choice. The tour is flexible and will be happy to arrange alternatives with you.
– Will I get the requested English speaking driver?
We make every effort to accommodate requests for specific English speaking drivers. Assignments are on a first-come first-served basis. We cannot guarantee the English speaking driver requested due to circumstances beyond our control, but we do guarantee you will be pleased to have any of our friendly, knowledgeable English speaking drivers at your disposal.
– Are the prices per person?
No. Prices are per vehicle, not per person. Therefore if you are 2 persons and you select a tour quoted “from 1 to 3 passengers = 400 Euro,” you will pay 400 Euro for up to three passengers.
– How much should we tip the English speaking driver? Is the tip included in the quote?
The Tip is not included in the quote. Gratuities are not mandatory, however, if clients have been happy with our service, the English speaking driver should receive a tip as a token of appreciation. Standard gratuities in Europe run between 10 – 20% depending on the service received.