Terms and Conditions
By accessing, browsing, or using our website or any of our applications through any platform (hereafter collectively referred to as the “Website”) and/or by completing a reservation, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1. The Contract
All persons wishing to make a booking must carefully read and understand these Terms and Conditions. By making a booking with our Company, you accept, on behalf of yourself and all those named in the booking, including minors and persons with disabilities, to be bound by these Terms and Conditions.
A booking is accepted and becomes definite only when the Company sends a confirmation email. At that point, a legally binding contract exists between the Company and the Client.
Before confirmation, the Company reserves the right to adjust prices. These Terms and Conditions constitute the entire agreement between the Company and the Client. No verbal or written representation, warranty, prior agreement, or description of services exists other than as expressed herein. The services to be provided are the tour(s) referred to in the booking confirmation.
2. Booking and Credit Card
A valid credit card is required only to hold your reservation. It is not charged in advance. The card must be valid and owned by the cardholder. If the card expires before the service date, the Client must provide a new valid card. By completing our reservation form and providing your credit card details, you enter into a legally binding agreement with the Company.
3. Payment Options
Full-day tours and excursions: Payment can be made in cash Euros directly to the driver at the end of the service. Prepayment is also available by wire transfer, Zelle, or PayPal. Additional processing fees apply to prepayments. Once the payment request is sent, it must be completed within 12 hours. Available prepayment methods and fees are subject to change.
Transfers, walking tours, boat tours and licensed guides: Payment is in cash Euros only, at the end of the service. Prepayment is not available. We have never accepted prepayment for transfers.
4. Cancellation Policy
Cancellations must be made by email. Cancellation is free up to 10 days before the service. For cancellations less than 10 days before the service and for no-shows, the Company reserves the right to charge the full amount of the requested services.
Cruise ship does not dock: We understand that cruise itinerary changes are beyond your control. If your ship does not arrive in the port on your scheduled tour date, there is no charge for the tour. If your ship’s arrival is delayed, we automatically reschedule the tour to your new arrival time. If a tour is cancelled for any other reason within the 10-day cancellation period, the full cost of the tour applies.
5. Tickets and Attraction Admission
Ticket responsibility
Any agreement, payment, refund request, dispute, or claim about tickets is strictly between you and the ticket provider. Italy Private Excursion is not a part to such transactions. We cannot accept responsibility for ticket delivery, validity, availability, pricing, booking errors, changes, refunds, or the actions or omissions of any ticket provider, and we assume no liability for any financial loss, denied entry, or attraction policy changes arising from ticket purchases. You are responsible for checking that your tickets are issued correctly and that you have everything the attraction requires before the date of service. Any refund, chargeback, or compensation request must be addressed directly to the ticket provider.
Any agreement, payment, refund request, dispute, or claim about tickets is strictly between you and the ticket provider. Italy Private Excursion is not a part to such transactions. We cannot accept responsibility for ticket delivery, validity, availability, pricing, booking errors, changes, refunds, or the actions or omissions of any ticket provider, and we assume no liability for any financial loss, denied entry, or attraction policy changes arising from ticket purchases. You are responsible for checking that your tickets are issued correctly and that you have everything the attraction requires before the date of service. Any refund, chargeback, or compensation request must be addressed directly to the ticket provider.
Attraction admission
Each attraction sets its own admission rules and makes the final decision on entry. Even with a valid ticket, entry can occasionally be refused, for example because of dress codes, security checks, closures, capacity limits or special events. These decisions are outside our control, and we cannot guarantee entry. If this happens, please contact the attraction or the ticket provider directly.
Each attraction sets its own admission rules and makes the final decision on entry. Even with a valid ticket, entry can occasionally be refused, for example because of dress codes, security checks, closures, capacity limits or special events. These decisions are outside our control, and we cannot guarantee entry. If this happens, please contact the attraction or the ticket provider directly.
6. Frequently Asked Questions
Our Frequently Asked Questions page describes how our services operate, including rates, tickets, meeting points, drivers and guides, vehicles, child seats, belongings left in the vehicle, and gratuities. It forms part of these Terms and Conditions.
7. Complaints
If a Client has a complaint, it must be reported to the Company at the earliest opportunity to allow the issue to be resolved before any public display.
8. Privacy Policy
The Company collects and processes personal information, including that of any persons whose travel arrangements are requested by the Client. The Company takes all reasonable measures to protect personal information in accordance with applicable laws and best practices.
